Privacy Policy

Privacy Policy

Introduction

Welcome to https://grout-cleaning.storysurge.net (hereafter referred to as “Grout Cleaning,” “we,” or “our”). We prioritize your privacy and are committed to protecting your personal data. This Privacy Policy details our practices regarding the gathering, storage, access, and use of personal information in adherence to various international privacy laws, including:

  • Canada’s Personal Information Protection and Electronic Documents Act (PIPEDA)
  • Quebec Law 25
  • General Data Protection Regulation (GDPR) of the European Union (EU)
  • Lei Geral de Proteção de Dados (LGPD) of Brazil
  • California Consumer Privacy Act (CCPA)/California Privacy Rights Act (CPRA)
  • Colorado Privacy Act (CPA)
  • Utah Consumer Sales and Privacy Act (UCPA)
  • Connecticut Consumer Data Protection Act (CTDPA)
  • Virginia Consumer Data Protection Act (VCDPA)
  • South Africa’s Protection of Personal Information Act (POPIA)

Scope

This policy covers all aspects of our website, applications, services, and products available at https://grout-cleaning.storysurge.net. Please note that it does not extend to third-party platforms, applications, or services accessed through links on our site, as these have their own privacy policies governing data collection and usage.

Processing Activities

This policy outlines the practices when you:

  • Utilize our applications and services as an authorized user.
  • Visit websites linked to this Privacy Policy.
  • Engage with us through communications such as newsletters, emails, calls, or texts/SMS messages.

Personal Data Collection

We gather diverse types of personal data, including:

  • Account Information: Details required to create and manage your user account.
  • Payment Information: Credit card details and billing addresses for transactions.
  • Financial Information: Bank account information and financial records for financial services.
  • Purchase Information: Details about products or services you’ve purchased from us.
  • Mobile Device Identifiers: Unique device identifiers and mobile app data.
  • Location Data: Geographic tracking data if you opt to share it.
  • Feedback: Responses provided in surveys or through customer support interactions.
  • Social Media Information: Data obtained from social media platforms when you interact with our content.
  • Product Information: Preferences, reviews, and usage patterns related to our products.

We collect this data through direct user input, automated technologies within our applications, and information provided by third parties, each in compliance with their respective privacy policies.

Cookies

We employ cookies for enhanced user experience and analytics purposes. Cookies are categorized as:

  • Strictly Necessary: Ensuring core functionalities of the website or application.
  • Preference: Customizing content based on user preferences.
  • Analytics: Providing insights into how our services are used, helping us improve them.

Users can manage non-essential cookies through our Cookie Manager, offering control over their cookie choices.

Retention and Deletion

We retain personal data for as long as necessary to fulfill the purpose for which it was collected or as required by law. Once the retention period expires or when the purpose is no longer relevant, we delete or anonymize your data securely.

Security Measures

Grout Cleaning implements robust organizational and technical safeguards to protect your personal data from unauthorized access, disclosure, alteration, or destruction. This includes encrypted communication channels and engagement with secure third-party processing partners.

Children’s Privacy

We do not intentionally collect or store personal information from children under the age of 18. If you believe we have collected such data by mistake, please contact us using the details provided below, and we will take prompt action to rectify it.

Your Rights

Depending on your location, you may be entitled to certain rights regarding your personal data, including:

  • Accessing, rectifying, or erasing your data.
  • Restricting processing of your data.
  • Requesting portability of your data.
  • Objecting to or withdrawing consent for specific uses.
  • Filing appeals or complaints with our privacy team.

For detailed information on how to exercise these rights, please reach out to our privacy team using the contact details provided below.

Changes to Policy

We reserve the right to update this Privacy Policy at any time. Any significant changes will be posted on our website, ensuring transparency regarding our data practices.

Contact Information

For inquiries, unsubscribe requests, or questions related to data privacy, please contact us:

  • Email: [email protected]
  • Address: Grout Cleaning Privacy Team, [Street Address], [City], [State/Province], [Postal Code]